Quality Pro

August 11, 2009

Russell's Pest Control
Mark Nadolski
1505 Hollywood Road
Knoxville, TN 37909‐1952

Dear Mr. Nadolski:

I am writing to notify you that Russell's Pest Control, headquartered in Knoxville,
Tennessee, has been approved as a member in good standing of QualityPro, the mark of
excellence in pest management. As a member of this exclusive program, Russell’s Pest
Control has placed itself in the top echelon of pest management companies in the nation.
QualityPro companies voluntarily ascribe to a set of qualifications that go above and beyond
any state or federal requirements. As a potential consumer of pest management services,
qualifications that may interest you include

• Checking employee references and driving history
• Doing criminal background checks on all employees
• Maintaining a drug-free workplace
• Ensuring that technicians are highly-skilled, trained professionals
• Offering a clear, easy-to-understand warranty and termite service agreement
• Maintaining an up-to-date insurance policy
• Publishing only truthful and ethical advertising
  

The web site www.npmaqualitypro.org contains more information about what QualityPro is and what it means for Russell's Pest Control. The QualityPro program truly sets Russell's Pest Control apart from other companies.

If you have any questions, call me at 703‐352‐6762 or e-mail me at aarchitect@pestworld.org.

Sincerely,
Andrew Architect
Executive Director QualityPro